Privacy Policy

We are committed to protecting and respecting your privacy. This privacy policy outlines how we handle your information under the General Data Protection Regulation (GDPR) when you engage with our website or digital platforms. It applies specifically to individuals visiting our website and covers information collected through various electronic channels, including email, forms, applications, and text.

Please read the following privacy policy carefully to understand our views and practices regarding your personal data and how we will use it. If you don’t agree with our privacy practices, please stop using our website. 

Personal information we collect 

We may collect and process your personal data in the following circumstances:

• When you complete forms on our website.
• When you call us to enquire about making a claim, we may collect information including your name, address, email address, details of your vehicle, details of the vehicle accident, third-party details, insurer information, details of any witnesses to the accident and the injuries sustained.
• Whenever you provide information to us while reporting a problem with our site, making a complaint, or contacting us for any other reason, we may keep a record of that communication. 
• We may also collect details of your site visits, including traffic data, location data, weblogs and other communication data, and the resources accessed by you.  
• Whenever you share information with us, or we collect it from you in any other way, through our site.
• We may collect information about your device, including the IP address, operating system and browser type. 

How we use your personal information 

As the controller of the personal data, we may use your information for a variety of purposes, including: 

• To contact you after you’ve submitted an enquiry. 
• To assess whether you may have a potential claim.
• To connect you with a suitable vehicle hire firm for vehicle collection and replacement hire.
• To suggest a suitable law firm for investigating and representing personal injury claims.
• To share any vulnerability information with third parties, such as vehicle hire companies and law firms, to ensure appropriate support for vulnerable customers.
• To request feedback or participation in customer satisfaction surveys.
• To publish feedback or testimonials provided by you regarding our services.
• To address any data subject access requests we receive from you.
• To monitor and oversee operations, including recording and monitoring communications for compliance and training purposes.
• To manage and protect our business and website, including troubleshooting, data analysis, system maintenance, and hosting.
• To notify you of changes to our terms or privacy policy.

How we share your personal information 

We may share your personal information with third parties who help us in processing your claim. These entities include:

• Our service providers who help us in handling your claim. 
• Our panel solicitors whom we may instruct to process your claim. 
• Third parties involved in the claims process, such as insurers, medical providers, and credit hire companies who assist us in the delivery of services you have requested. 
• Our affiliated companies, subsidiaries, and parent companies for business purposes.
• Legal authorities if required by law or to protect our rights or the safety of others.
• Third parties in connection with a business transaction, such as a merger, acquisition, or sale of assets.
• Any other third parties with your consent or as permitted by law. 

Data security 

We have implemented robust physical, technical and organisational measures to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. The information you provide to us is shared on our secure servers. However, no transmission of the information over the Internet is 100% secure. Therefore, we cannot guarantee the security of information transmitted via the Internet.  

Your legal rights 

In accordance with GDPR, you are entitled to specific rights that you may exercise under particular conditions. Your legal rights include:

• The right to be informed about how your data is used.
•  The right to access your personal data.
• The right to rectify any inaccurate or incomplete personal data.
• The right to the erasure of your personal data under certain circumstances.
• The right to restrict the processing of your personal data.
• The right to data portability, allowing you to obtain and reuse your personal data.
• The right to object to the processing of your personal data in certain situations.

Changes to the privacy policy 

We reserve the right to modify this privacy policy at any time. Any changes made to our privacy policy will be updated on this page. We encourage you to review this page periodically for any updates or changes to this policy. 

Contact us 

If you have questions, comments or queries about our privacy policy, please feel free to reach out to us at online-claims-insurance.co.uk